Shipping Policy

1. Overview

At Semya Essentials, we’re committed to delivering your favorite home essentials safely and on time.
Because we partner with trusted global suppliers and fulfillment centers, delivery times may vary depending on your location and the product ordered.

We appreciate your patience and understanding as we work to bring you the best products at the most affordable prices.

2. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is confirmed, you will receive an email with your order summary.

  • After your order has been shipped, you’ll receive a tracking number via email so you can follow your delivery.

Please double-check your shipping address before completing your purchase — incorrect addresses may cause delays or failed deliveries.

3. Shipping Time

Because many of our products are sourced from international suppliers through AutoDS, average delivery times are:

Region Estimated Delivery Time
United States 7 – 18 business days
United Kingdom 8 – 20 business days
Canada 10 – 22 business days
Australia 8 – 20 business days
Rest of the World 10 – 25 business days

Note: These are general estimates. Actual delivery time may vary depending on customs clearance, carrier delays, or peak-season demand.

4. Shipping Costs

We offer affordable or free shipping options depending on your location and order value:

  • Orders above a certain value may qualify for free standard shipping.

  • Shipping costs (if applicable) will be calculated and displayed at checkout before payment.

5. Tracking Your Order

Once your order is shipped:

  • You will receive a tracking link via email.

  • Tracking information may take 2–5 business days to update after dispatch.

  • If you haven’t received tracking information within 7 days, please contact us — we’ll be happy to assist.

6. Customs, Duties, and Taxes

Semya Essentials is not responsible for any customs fees, import taxes, or additional charges that may apply once the package reaches your country.
These fees are determined by your local customs authority and are the customer’s responsibility.

We recommend checking your local customs policies before placing an order.

7. Delayed or Lost Shipments

While we do our best to ensure timely deliveries, external factors such as customs processing, weather conditions, or carrier delays may occasionally cause slowdowns.

If your package hasn’t arrived after 30 business days, please contact us at support@semyaessentials.com, and we’ll investigate the issue promptly.

If your package is confirmed lost, we will offer either:

  • A replacement at no cost, or

  • A full refund, depending on your preference.

8. Wrong Address or Unclaimed Packages

If a package is returned to us due to an incorrect address or unclaimed delivery, the customer may be responsible for reshipping fees.
Please make sure your contact details and delivery information are accurate at checkout.

9. Split Shipments

If your order includes multiple items, they may be shipped separately from different warehouses to ensure faster delivery.
You’ll receive separate tracking numbers for each shipment if this occurs.

10. Contact Us

For any shipping-related questions, please reach out to us at:
📧 support@semyaessentials.com

We’re always happy to help you track, locate, or update your order status.

Last updated: October 2025